Inside Online Marketing Blog

Jul 09, 2009

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Why 50% of your visitors abandon checkout

You’ve planned and launched an effective marketing campaign that’s driving prospects to your ecommerce website. The traffic is flowing, and the prospects are finding exactly the products or services they were looking for. Your pricing is great, your site is well designed and visitors are quickly funneled towards making a purchase. You’re even starting to see the sales come in. Your job is done, right?

If you’re not making use of one or more trust marks, your conversion rates may be much lower than they could be. A study released this month by Harris Interactive showed that almost half of consumers have left the checkout process or abandoned an online shopping cart due to security fears. There’s still an inherent mistrust in most people of the ecommerce process. Stories of identity theft and leaked credit card information on the news have contributed to an increased awareness of data security online.

The web browser padlock icon indicating a secure connection is the first place your prospective customers look to verify the security of your site, but increasingly, they’re also looking for the presence of trust marks. Trust marks are small graphics, often linked to additional information, that show a 3rd party has verified the privacy, identity or security of the website the visitor is shopping on.

You may have seen the logos of BBBOnline, Mcafee or Verisign often displayed by large retailers during the checkout process. Trust marks like these reassure visitors that their information is secure. A separate study conducted by independent research firm TNS indicated that 80% of shoppers understand the purpose trust marks serve, and that 53% indicate the presence of a seal would have prevented their termination of an ecommerce transaction.

With statistics like these, it’s worth looking into whether a trust mark would increase the conversion rate on your site. Below is a compilation of some of the top trust marks available for verifying privacy, identity and security. While some marks can cost thousands of dollars a year to license for a high volume ecommerce store, most vendors allow a trial period in which you can try out the mark at no cost. If you don’t see a big enough conversion rate increase to justify the price, you can cancel without purchasing. Others are available at a low enough fee even a new store can afford to add a mark to their site.

Comodo Hacker Proof
From $2295 per year
McAfee Secure
From $1479 per year
Secure Metrics Credit Card Safe
From $699 per year
TRUSTe Certified Privacy
From $649 per year
VeriSign Secured
From $399 per year
TrustGuard Business Verified
From $197 per year
WebSafe Shield Hacker Free Site
From $79.95 per month
Secured by thawte
From $149 per year
Network Solutions SiteSafe Guarantee
From $89 per year
Secured by GeoTrust
From $249 per year
ControlScan Verified Secure
From $149 per year
BBBOnline Reliability Program
From $200 per year plus local BBB fees
GoDaddy Secured
From $29 per year
Posted in Beyond the Marketing

  • didierr
    Thanks for the article and the info concerning the security seal cost I personaly had use the service of a company that do not figure in your article www.gamasec.com they provid website application scan and I was very please of the quality of the scan services and the facility of the Gamasec dashboard.

    the public price of the service is $600 for anual subscription bur they provide 20% discount to customer after testeing the free trial so the reel cost is $480
    www.gamasec.com
  • adtrackerreviews
    I would also add poor quality traffic & the 'coupon' option because they will wait until they get a coupon or they will go and look for one.
  • ruby-lang
    Just an addition for my fellow cheapskates out there: you can get a RapidSSL certificate for as low as $9.95/yr at namecheap.com, so there's really no excuse for not getting one.
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